Please contact the Sales Support Team at [email protected] or call 985 335-1590 to setup a new account.

If you try to login unsuccessfully too many times, your account will be locked for security. To unlock your account, please contact the Support Team at [email protected] or click VAR Support at the bottom of the page and submit a new request using the form.

To reset your password, click forgot password from the sign-in page.

Enter the email address and the username provided to you by Globalstar and an email will be sent with a new password. If you don't receive an email, please contact the Support Team at [email protected] or click VAR Support at the bottom of the page and submit a new request using the form.

To change your password while you’re already signed-in, click change password in the top-right corner of the page.

To change your email address on the account, please contact the Support Team at [email protected] or click VAR Support at the bottom of the page and submit a new request using the form.

To change billing information or payment method, you must have a billing user access to the account.

To change billing information:

1. Log into Globalstar IoT My Account
2. Click Billing from the Menu at the top of the page
3. Select Billing Information
4. Once you have entered your new billing information, click on the save button at the bottom of the screen.

To change payment method:

1. Log into Globalstar IoT My Account
2. Click Billing from the Menu at the top of the page
3. Select Billing History
4. Click on the edit button to change your payment method or click on the add button to add a new payment method
5. Enter your credit card information and click on the save button.

To view invoices, you must have a billing user access to the account.

1. Log into Globalstar IoT My Account
2. Click Billing from the Menu at the top of the page
3. Select Billing History
4. Select a Bill Period and click on the view button to view the invoice in a .pdf format or click on the download csv button to download the invoice in a .csv format to your computer.

To view your current balance or to make a payment, you must have a billing user access to the account.

1. Log into Globalstar IoT My Account
2. Click Billing from the Menu at the top of the page
3. Select Billing History
4. The current balance is displayed under Current Amount Due
5. To pay off the current balance, click on the pay bill button next to the amount
6. Select an existing card from list or enter new credit card information. Check save this information if you wish to use this credit card for your future payments
7. Click on the pay button.

To view your payment history, you must have a billing user access to the account.

1. Log into Globalstar IoT My Account
2. Click Billing from the Menu at the top of the page
3. Select Billing History
4. Payment History section is displayed at the bottom of the screen under Billing History.

To add a new device, you must have a technical user access to the account.

To add a single device:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Click on the add device button at the top right of the screen
5. To activate a single device, enter the ESN of the single device in the ESN field
6. Enter other information required for activation on the screen
7. Click on the save button to submit a request for activation

To add a series of devices:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Click on the add device button at the top right of the screen
5. To activate a series of devices, click on the Use ESN range check box. Enter the first ESN in the series in the ESN from field and the last ESN in the series in the ESN to field
   E.g. To activate 100 devices from 0-10000 to 0-10099, enter 0-10000 in the ESN from field and 0-10099 in the ESN to field
6. Enter other information required for activation on the screen
7. Click on the save button to submit a request for activation

To add devices using a .txt file:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Click on the add device button at the top right of the screen
5. 5. To activate devices using a .txt file, click on the Upload ESN file check box. Click on the browse button and upload a .txt file from your local computer. The .txt file should contain one ESN per line and should not contain any other information besides the ESN in the line
   Note: .txt is the only supported file format. No more than a limit of 1000 ESNs can be submitted using a single file. If the file contains more than the limit, please split into multiple files and submit multiple requests for activations
6. Click on the save button to submit a request for activation

Activation requests should typically be processed within a few minutes. It may take longer if the request was submitted with multiple ESNs.

Search for the device using the ESN:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Enter the ESN and click on search button
5. If the search returns a result then the device is already activated

If the ESN is not found in search, check Failed Requests

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Manage Failed Requests
4. If a failed request is found for the ESN, try to resend the request. If it fails again, please contact the Support Team.

If the ESN is also not found in Failed Requests, please contact the Support Team at [email protected] or click VAR Support at the bottom of the page and submit a new request using the form. Please enter the ESN and include as much information as possible in the request.

To deactivate a new device, you must have a technical user access to the account.

To deactivate a single device:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Enter the ESN of the device you wish to deactivate and click on the search button
5. Click on the red x mark in the search result
6. Using the date picker tool select today’s date or a future date for deactivation
7. Click on the deactivate button to submit a request for deactivation

To deactivate a series of devices:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Click on the Use ESN range check box. Enter the first ESN in the series in the ESN from field and the last ESN in the series in the ESN to field
5. Click on the search button
6. Click on the deactivate all button
7. Using the date picker tool select today’s date or a future date for deactivation
8. Click on the deactivate button to submit a request for deactivation

Deactivation request should typically be processed within a few minutes if the request was submitted with today’s date.

Search for the device using the ESN:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Enter the ESN and click on search button
5. If the search does not return a result then the device is already deactivated

If the ESN is found in search, check Failed Requests:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Manage Failed Requests
4. If a failed request is found for the ESN, try to resend the request. If it fails again, please contact the Support Team

If the ESN cannot be found in Failed Requests, please contact the Support Team at [email protected] or click VAR Support at the bottom of the page and submit a new request using the form. Please enter the ESN and include as much information as possible in the request.

To update a device, you must have a technical user access to the account.

To update a single device:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Enter the ESN of the device you wish to update and click on the search button
5. Click on the update icon in the search result
6. Select a new Rate Plan and/or Routing Address. Select 'No Change' for information that you do not wish to update
7. Click on the save button to submit a request

To update multiple devices:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Select for ESNs using the different search criteria
5. Verify that the devices you wish to update are in the search results
6. Click on the update all button
7. Select a new Rate Plan and/or Routing Address. Select 'No Change' for the information that you do not wish to update
8. Click on the save button to submit a request

Verify the ESN is activated:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Enter the ESN and click on search button
5. If the search returns a result then the device is already activated
6. Click on the Details icon in the search result
7. Verify the Valid from date in the Summary section and Last Msg. Received Date in the Device Send Configuration section

Check your modem/webserver/IP/routing addresses as a basic trouble shooting exercise.

If the above steps fail, please contact the Support Team at [email protected] or 985 335-1590 or click VAR Support at the bottom of the page and submit a new request using the form. Please enter the ESN and include as much information as possible in the request.

Last Message Received Date field displays the time in GMT that the Globalstar Back office server has last received a message from the device. This field is updated every time Globalstar Back office server receives a new message from the device. The Last Message Received Date field is also updated when duplicate messages received by the Back office server from the device but the duplicate messages are not routed to the VAR.

To check Last Message Received Date for a device:

1. Log into Globalstar IoT My Account
2. Click Device from the Menu at the top of the page
3. Select Device Management
4. Enter the ESN and click on search button
5. Click on the Details icon in the search result
6. Last Msg. Received Date in the Device Send Configuration section

RF Channel - This sets the radio channel used by the transmitter.

Transmission Interval - This is the time between new messages and it is specified in seconds. It can be set from a minimum of 1 (1sec) to 2592000 (30 days).

Retries - This is how many times the unit re-transmits the message. Sending the message more than once increases the likelihood the message will be received. Total messages sent = Original message + no. of retries. For ex: If the unit were programmed to send five transmissions; Retries would be set to four.

Retry Min Sec and Retry Max Sec - If the message is sent more than once; i.e., Retries is not set to 0. These two parameters determine the time between retransmissions. Retry Min Sec is the minimum time between repetitions of the message. Retry Max Sec is the maximum time between repetitions of the message. The unit will randomly select a time between Retry Min Sec and Retry Max Sec to retransmit.

Retry Min Sec is specified in seconds. Retry Min Sec can be set from a minimum value of 5 seconds to a maximum of 300 seconds.

Retry Max Sec is specified in seconds. Retry Max Sec can be set from a minimum value of 10 seconds to a maximum of 600 seconds.

Globalstar recommends that the retransmission interval be approximately five minutes (300 seconds). To set a retransmission interval of five minutes, set Retry Min Sec equal to 290 seconds, and set Retry Max Sec to 310 seconds. This will provide plus or minus 10 seconds jitter around the 5 minute retransmission interval.

All retransmissions must be completed before the next new message is transmitted. The system will give an error if this constraint is violated. For example, the following parameters are not valid: transmission interval set to 1 hour, Retries set to 9, Retry Min Sec set to 9 minutes and Retry Max Sec set to 10 minutes. Nine retries at 9 to 10-minute intervals requires 81 to 90 minutes; whereas the next new message is set for 60 minutes.

Important Note: There should not be more than 16 transmissions within the time frame as represented by the following formula. Message time frame = 2* (RetryMaxSec * Retries) + (No. of Packets * 2.36).

If more than 16 distinct messages are transmitted within the above time frame then those messages are considered as duplicate.

Offset - This parameter controls the predictability of the new messages. If random is selected, the new messages will be transmitted randomly around the transmission interval.

Power Level - This sets the transmitted power level. This parameter is set when the unit is installed. For most installations, the low power level is appropriate. However, if there is blockage by trees, the high power level should be chosen. Note that high power level depletes the battery faster.

There are three different types of charges - Activation Fee, Monthly Fee and Usage Fee. All these charges are calculated based on the activation date of the device and the device will be charged as long as it is active. If a device is deactivated and activated again, it would be considered a new activation and all charges will apply based on the new activation date.

Activation Fee - One-time fee for every new device activation and is due upon receiving first message or 60 days after activating the device (irrespective of physical activation), whichever comes first.

Monthly Fee - Monthly Fee is calculated based on the rate plan and it also depends on how many days the device was using the rate plan in the same billing cycle. The fee gets prorated if there is rate plan change or activation in the middle of the billing cycle. Rate plan changes are effective the same day of the change.

Usage Fee - Usage fee is calculated based on size of the message and the usage rate for the rate plan (cost per number of bytes) e.g. if the usage rate is Simplex $0.15/9-Byte Rate and the message is 9 bytes then the cost of the message is $0.15.

Free Units - If the rate plan has free units assigned, the cost of the messages will be $0.00 until all the free units are consumed for that rate plan and then the overage is charged at the specified usage rate for the plan.

In order to get the best results, you must use a compatible web browser when accessing the Globalstar IoT My Account website. The following are compatible web browsers:

• Safari 8+
• Firefox (current version)
• Chrome (current version)
• IE 10+

It is possible that other web browsers will also work to access the website and your user account, but compatibility is not assured.

Globalstar IoT My Account has an API interface that allows you to manage your devices. The APIs are secured via Basic Authentication, follow a RESTful pattern and support both JSON and XML representations.

API users must have a technical user access to the account.

Please contact the Sales Support Team at [email protected] or call 985 335-1590 to request access to the API.

If it appears you have not received the email within 15 minutes then contact the VAR support team. Always check your spam or junk folder first and ensure that your email provider does not block incoming email with attachments.